At The Indoor Market, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
The Indoor Market is an online convenience and delivery platform that aggregates store specials from various retailers to help customers shop easily and affordably.
Our mission is to make shopping more accessible, especially for individuals with transport or mobility challenges.
2. Information We Collect
We collect only the information necessary to process your orders and improve our service, including:
- Personal Information: Name, contact number, email address, and delivery address.
- Order Information: Products purchased, delivery preferences, and payment details (processed securely through third-party payment providers).
- Technical Data: IP address, browser type, and website usage data (collected via cookies and analytics tools).
- Communication Records: Emails, messages, or feedback you send us.
We do not collect or store your credit/debit card details directly — all payments are handled through secure payment gateways.
3. How We Use Your Information
Your information is used only for legitimate business purposes, including:
- Processing and delivering your orders;
- Communicating order updates or responding to queries;
- Improving website functionality and user experience;
- Sending service-related notifications or offers (if you opt in);
- Fulfilling legal or regulatory obligations.
We will never sell, rent, or share your information with third parties for marketing purposes.
4. Sharing Your Information
We may share limited information with trusted third parties who assist us in delivering our service, such as:
- Delivery partners or couriers (for order fulfillment);
- Payment processors (for secure payments);
- IT or website service providers (for technical maintenance).
All third parties are required to keep your information confidential and use it only for the agreed purpose.
5. Data Protection and Security
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Examples include:
- Secure socket layer (SSL) encryption for data transmission;
- Password-protected systems;
- Restricted access to personal data within our organisation.
While we take all reasonable precautions, no system is completely secure, and you share information with us at your own risk.
6. Your Rights Under POPIA
You have the right to:
- Access your personal information;
- Request correction or deletion of your information;
- Withdraw consent for certain uses (such as marketing);
- Lodge a complaint with the Information Regulator if you believe your information has been mishandled.
For requests, please email compliance@theindoormarket.co.za.
7. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic.
You can choose to disable cookies through your browser settings, but some website features may not function properly as a result.
8. Data Retention
We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
Once information is no longer needed, it will be securely deleted or anonymized.
9. Links to Other Websites
Our website contain links to third-party websites (eg. retailer sites).
We are not responsible for the content or privacy practices of those websites. Please review their privacy policies before sharing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.
Continued use of our services after updates means you accept the revised policy.
11. Contact Us
For any privacy-related questions, concerns, or data requests, please contact:
compliance@theindoormarket.co.za
+27 61 920 8219